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SLA
Choosing the best hosting services provider among numerous hosting service providers is a tough task. We make sincere efforts to provide services that give 100% satisfaction to our customers.This SLA applies to all service users of YourSmartHost. Following levels of services are offered to assure peak accessibility and execution.
YourSmartHost guarantees 99.9% network uptime. If in case and at any period of time, our network fails to meet this guarantee, our customers are credited on their current hosting accounts.
In order to be eligible for SLA
credit, you must meet following
requirements:
Your account must be in good standing
In order to receive a credit, the client must make a request for credit through helpdesk
It is compulsory to submit a ticket through our helpdesk to the sales division
All petitions must be received within 5 days of the reported downtime
All requests should contain a ticket # of the service interruption
SLA Credit will be generated as
follows based on your monthly
renewal price:
| Uptime Guarantee | SLA Credit |
| 99.9% | Guaranteed |
| 99.8% | 10% |
| 99.7% | 20% |
| 99.6% | 30% |
| 99.5% | 40% |
| 99.4% | 50% |
| 99.3% | 60% |
| 99.2% | 70% |
| 99.1% | 80% |
| 99.0% | 90% |
| Less than 99.0% | 100% |
YourSmartHost is not responsible
for downtime regarding listed
below and as such will not issue
credits for the following:
Use of internal services like MySQL, Apache, PHP, etc.
Disruption due to scheduled downtime or preset maintenance
Interruption of service due to unpaid invoices, abuse notifications and violations of TOS
ISP or local connection problems
Customer-controlled downtime
Acts of Force Majeure
Please note that this SLA may change at the sole discretion of YourSmartHost at any time & will be updated on the web site. The alterations made to this SLA will be in effect 5 days after it is issued.