Service Level Agreement
Choosing the best hosting services provider among numerous hosting service providers is a tough task. We make sincere efforts to provide services that give 100% satisfaction to our customers.This SLA applies to all service users of YourSmartHost. Following levels of services are offered to assure peak accessibility and execution.
YourSmartHost guarantees 99.9% network uptime. If in case and at any period of time, our network fails to meet this guarantee, our customers are credited on their current hosting accounts.
In order to be eligible for SLA
credit, you must meet following
SLA Credit will be generated as
follows based on your monthly
|Uptime Guarantee||SLA Credit|
YourSmartHost is not responsible
for downtime regarding listed
below and as such will not issue
credits for the following:
Please note that this SLA may change at the sole discretion of YourSmartHost at any time & will be updated on the web site. The alterations made to this SLA will be in effect 5 days after it is issued.